FAQs
If you've got a question, hopefully it's answered here. If not, shoot us a message on our socials, 'Contact Us' page or email us at sales@lunarcoaustralia.com.au and we'll get back to ya ASAP.
All orders placed before 2pm AEST are shipped the same day—fast
and hassle-free. Orders placed after 2pm, on weekends, or public holidays will ship the next business day.
Australia
Standard Shipping: $5.95 flat rate (Free on orders over $99)
Express Shipping: $14.95 flat rate
Delivery times: 2–6 business days (standard), 1–3 business days (express)
New Zealand
Standard Shipping: $24.95 flat rate
Delivery times: 6–11 business days
Rest of the World
Standard Shipping: $24.95 flat rate
Delivery times: 6–11 business days
All orders are packed in recycled, compostable HEAPS GOOD mailers to keep our coastlines clean.
Not quite right? No worries.
- Returns are accepted within 30 days of delivery.
- Items must be unworn, unwashed, and in original condition.
- We offer free exchanges or refunds to your original payment method.
- To start a return, email us at sales@lunarcoaustralia.com.au or use the CONTACT US tab on our website to drop us a line.
Delivery within Australia usually takes 2–6 business days. Express shipping arrives in 1–3 business days. New Zealand and international orders take 6–11 business days.
Once your order ships, you’ll get a confirmation email with a tracking link. If you can’t find it, check your spam folder or contact us anytime – we use a combination of Sendle and Australia Post depending on your location to get ya order to you ASAP.
Yep! Free standard shipping on all Australian orders over $99.
Absolutely. We offer free exchanges within 30 days. Just make sure your item is unused and in its original packaging.
Yep, we ship worldwide. Shipping costs are shown at checkout. Delivery times vary by country. Please note that any customs duties or import taxes are the buyer’s responsibility.
We accept all major credit cards, PayPal, Afterpay, Shop Pay, and Apple Pay.
Yep! Everything ships in HEAPS GOOD recycled, compostable satchels. Good for your order, better for the planet and ocean.
Shoot us an email at sales@lunarcoaustralia.com.au,
use our contact form, or drop us a line on our socials – we’re always here to
help.